on Friday, July 31, 2020
Innovating, Improving, & Focusing on Customer Solutions
True North Equipment, a North Dakota based John Deere Dealer, purchases a former Wells Concrete building and property in Grand Forks, ND. The dealer with locations in both Minnesota and North Dakota is taking an "out-of-the-box" approach to improving efficiency, focusing on customer solutions, and enhancing the career paths available to their employees.
Former Wells Concrete building & property located in Grand Forks, ND in the industrial park off of Demers Ave.
One of two open shop areas, that will be set up for new equipment assembly or reconditioning of used equipment.
The facility will act as a central location for receiving, assembling, and preparation of new equipment, as well as reconditioning of incoming used equipment, and will initially house a team of approximately 16 to 20 technicians, plus a support staff. In addition, the new facility will also extend their capabilities with customer clinics and certified educational programs.
According to True North Equipment leadership “It’s not just about growing our business but adding a highly capable facility that produces real value for both our customers and employees. As John Deere continues to advance their machinery with proven technology and advance functionality, we as a dealer need to be able to position ourselves in the best way possible to empower our customers’ success. We will advance this, through education on new technology, increased service availability and capability in both our service departments and in the field, and through efficient and timely set up/delivery of equipment.”
John Oncken, CEO, meets with members of True North staff at new facility.
One of four, overhead cranes, that will be used to load and unload large ag equipment.
The new facility offers True North Equipment the opportunity to accomplish those various challenges in an impactful and value driven way. By centralizing new machine assembly and reconditioning of used equipment, the regional True North Equipment service departments will be more agile in meeting their customer service demands and doing it in a more efficient manner.
True North Equipment is currently cleaning and preparing the facility, plans for hiring staff are underway and operations in the building are expected to start as early as this fall.
For more information on True North Equipment and progress updates visit their website at truenorthequipment.com or follow them on social media @truenorthequipment (Facebook) or @TrueNorthEquip (Twitter)
- company growth
- customer service
- customer support
- employee support
- equipment service
- integrated solutions
- new equipment
- operations center
- service technician
- true solution
- used equipment