True North Expert Connect

Call or Text For Integrated Solutions Support

True North Expert Connect Phone Number on Yellow button


How It Works

True North Equipment takes pride in the high level of support we provide for our customers and their Precision Ag equipment. Our mission is to empower customer success by keeping you running, and minimizing downtime and frustrations. 

With True North Expert Connect, your Integrated Solutions Support Team is available when you need them! With one direct number you are directed straight to one of our IS Support Team members, dedicated to answering your support calls and handling your remote support needs.

Our team can also access diagnostic trouble codes on your JDLink machines in order to alert our service departments and respond proactively to equipment that needs attention.

Customers can choose to sign up for unlimited Expert Connect access for $300/Year or a per call fee of $25. Members of our True North Advantage Program already have unlimited access to Expert Connect. 

Getting Started

  1. If choosing to sign up for unlimited access - please fill out the form below or call the Expert Connect line at (701) 436-2533
  2. Call the line when you have an issue and you will be connected directly to a member of our Integrated Solutions team, if all of our team members are busy you will be asked to leave your name and a short message, as soon as one of our team members are free they will give you a call back
  3. If choosing to pay per call simply call the line anytime you have an issue, again you will be connected directly to a member of our Integrated Solutions team, if all of our team members are busy you will be asked to leave your name and a short message, as soon as one of our team members are free they will give you a call back. Note: simply leaving a message does not incur the $25 charge

Schedule^

Peak Season Hours (Planting through Harvest)
Monday - Friday 7:30 AM 9:00 PM
Saturday 8:00 AM 9:00 PM
Sunday 8:00 AM 12:00 PM

Off Season Hours (Post Harvest to Pre Planting)
Monday - Friday 8:00 AM 5:00 PM
Saturday* 8:00 AM 12:00 PM
Sunday Closed Closed

2021 True North Expert Connect Sign Up

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True North Expert Connect

Annual Agreement $300

You may still use the Expert Connect Hotline with out an annual agreement, a $25 fee will be charged per support call for those without an annual agreement.

    ^Please see the True North Equipment Locations page for specific start and end dates for Peak Season Hours. 

    *Grand Forks location only