Update: True North Doors Reopening to the Public 6/9/2020
All True North locations will safely reopen their showrooms to the public on Tuesday 6/9/2020 with the following precautions and measures. Our reopen procedures follow the guidance of our federal, state, and local health officials.
Store Hours in all locations
- Monday - Friday 7:30 AM - 5:30 PM
- Saturday 8:00 AM - 12:00 PM
- Sunday Closed
After hours planting season phone support available click HERE for hours & phone numbers.
Showrooms are open with limitations, we ask that our customers refrain from going into roped off areas, maintain social distancing, and stay home if they are feeling sick.
Popcorn & coffee will be unavailable at this time to prevent any contamination.
Deep cleaning & sanitization measures have been put into place for all hard surfaces, we have provided hand sanitizer to all of our team member as well as stations set up in our stores for customer use.
Staff who are able to work remotely have been asked to remain remote at this time. We have provided masks for team members and have asked that they were them when unable to maintain a 6 foot distance with customers.
Service shops remain limited to employees only, our service team is still hard at work to keep you running. We ask that you contact your local True North location via phone to set up service or via our Service Request portal.
Parts counters are open with plexiglass barriers to help reduce the potential for person to person spread.
Curbside parts pick up is still available, please contact your local True North to order parts & pay over the phone, your parts will be ready for you to pick up in our pick up bins outside the front door.
Delivery to our drop box locations, or to your farms also continues to be available.
Online ordering through My True North Customer Portal remains available, not just for parts ordering, but for a full set of e-services including invoice payment, service scheduling, and more.
Service & On-Farm Service continues to be available. We ask that in person contact is limited, our service teams have been provided disinfectant to clean the inside of cabs before and after work is done. Please contact your local True North location to set up service time.
Service shops remain closed to the public at this time. ONLY True North Employees are allowed in the service shops at this time. Customers and vendors are asked to contact the store via phone or fill out the Service Request Form to request an appointment or set up service time.
Showrooms are open with limitations. Ag and Turf sales teams are available in store, several offices have been equipped with plexiglass barriers to help limit the possibility of person to person spread. If access to an office is unavailable, paperwork can be done electronically.
Ag & Turf sales teams continue to be available via phone and email. Please contact your local True North with any questions.
New & Used equipment listings are available on our website or through our mobile app. The option to apply for financing online and complete the beginning paperwork at home is now available for select lawn and garden & compact tractors. If preferred, our Buy Online with Free Delivery allows you to purchase and have your equipment delivered completely from home.
Location Hours Update 3/19/2020
All True North locations will be open from 8:00 AM to 5:00 PM Monday through Friday. Please note this is for over the phone assistance, curb side parts pick up, and scheduling service. We are available 24/7 online for parts ordering and service scheduling.
To our Valued Customers 3/16/2020
We are continuing to actively monitor the impacts of COVID-19 again today, as we value your health and the health of our employees. Today, as every day during this time, our goal is to limit the spread of COVID-19 for our healthcare system, employees, families, and communities.
OUR STORES REMAIN OPERATIONAL AND PREPARED TO SERVE YOUR PARTS, SERVICE, AND EQUIPMENT NEEDS. HOWEVER, IN ORDER TO DO OUR PART IN HELPING FLATTEN THE CURVE AND KEEP OUR EMPLOYEES, CUSTOMERS, AND COMMUNITIES SAFE WE HAVE MADE THE DECISION TO LOCK OUR DOORS TO THE PUBLIC IN ALL LOCATIONS STARTING MARCH 18TH, 2020 AT 5:00 PM UNTIL FURTHER NOTICE.
We did not make this decision lightly and we are committed to remaining your dealer of choice and being able to serve our customers during a time of many unknowns.
We understand that these decisions are difficult and inconvenient, but we are open to serve you in a new way, through technology! Our True North Team is ready and able to service your needs today and in the future. We want to thank our valued customers for your flexibility, understanding, and for standing with us in our efforts to flatten the curve.
Available Channels for Serving You
Our service techs are continuing to work on your equipment in our shops and in your fields.
If you have questions about current service orders, please contact your local True North service department via phone.
If you would like to schedule a service, you can do so by calling your local True North Service Department or via our ONLINE SERVICE SCHEDULING portal.
Our parts department is available 24/7 through our online parts portal MY TRUE NORTH in addition you can call or text in part orders to your local True North location.
Call in orders can be delivered to you, set outside our stores for pick up, delivered to one of our drop box locations, or shipped to directly you.
A list of drop box locations and phone numbers to for "Text in orders" can be found HERE.
Our sales team is available during our regular business hours via phone or email. Direct contact information is available on our store location pages, simply navigate to your local store’s page and scroll to the bottom for the listings.
Lawn equipment, compact tractors, utility vehicles and commercial equipment is available 24/7 through the TRUE NORTH BUY ONLINE portal & includes free delivery through April 30th.
Finally, we have relayed the following message to our employees and ensuring that if they are sick or need accommodations to work from home, they are taken care of by True North via additional paid time off, remote working accommodations, etc. While sent to our employees the information below is valuable to all members of our community.
We are continuing to actively monitor the impacts of COVID-19 and value your health, safety and well-being. We understand the uncertainty you are feeling now as we experience this pandemic.
As our state and federal governments continue to express the importance of containing the spread of COVID-19, we are writing to remind you of the following:
- Watch for Symptoms. The most common symptoms of the COVID-19 virus are fever, cough, and shortness of breath.
- Who to Call? If you experience these symptoms, you should contact the state health hotline or your healthcare provider. In Minnesota, the COVID-19 hotline is available from 7 a.m. to 7 p.m. at 651-201-3920 or 1-800-657-3903. In North Dakota the COVID-19 hotline is available from 7 a.m. to 7 p.m. (Monday – Friday) at 1-866-207-2880
- In an Emergency. Call 911 and seek immediate medical attention if you have experience difficulty breathing, chest pain, new confusion or an inability to arouse, or bluish lips or face.
A Message from Our Owners
Our commitment to our customers, communities, employees, is that everyone is home safely every day. It continues to drive our strategy and decisions around our business and the COVID-19 challenge. We understand that these decisions are difficult and inconvenient, but we are open to serve you in a new way, through technology. Our True North Team is ready and able to service your needs today and in the future. We want to thank our valued customers for your flexibility, understanding, and for standing with us in our efforts to flatten the curve.
We are driven to serve you through innovative methods to ensure you are ready for the field. Please visit our website at truenorthequipment.com or our True North App to schedule service, order parts, and request equipment quotes.
Additional Resources & Information on COVID-19
Minnesota State Health Department COVID-19 Information Site
North Dakota State Health Department COVID-19 Information Site
From Interim President Dr. Joshua Wynne: Op-Ed on COVID-19 situation
Previous True North COVID-19 Announcements