E-Commerce Support

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Welcome to the True North E-Commerce Support Page. Updates will be communicated and added to this page as they occur. Reach out to your direct supervisor for questions not answered on this page.

E-Commerce Site: shop.deere.com

Training & Reference Documents

Supply Ordering 

  • Boxes
    • From Liberty Packaging 
    • Order via email - LQCCustomerService@libertypackaginginc.com
    • Part Number List
  • Packing Materials
    • Available via Uline 
    • Part Number List
  • Branded Tape
    • Request from Marketing via email - NSmestad@truenorthequipment.com
  • Marketing Collateral
    • Request from marketing via email - NSmestad@truenorthequipment.com

Standard Operating Procedures

Technical Support Options

  • True North Equipment IT Ticket System
    • Use for issues with TNE computers, printers, etc.
    • Use for issues with EQUIP
    • Access HERE
  • Shop.Deere.com Customer Support
    • Provide the following number to customers who are having troubles with the e-commerce site: 1-800-537-8233

Please contact your direct supervisor if you have additional questions or issues regarding John Deere's E-Commerce platform. Marketing will communicate updates to the platform, processes, and expectations as they become available.