Career Detail

Location: Grafton, ND
Type of Employment: Full-Time

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Manages service department operations and all service staff within the Grafton dealership location.


  • Maximizes the use of the True North Service Delivery system for both internal and external customers
  • Develops, communicates, and engages in effective True North Equipment and Service Department processes to ensure internal and external customer satisfaction
  • Focus on growth and profitable Service Department labor sales by building value in the marketplace
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes a Service Department marketing plan to ensure achievement of departmental goals
  • Supports True North Product Optimization initiatives
  • Maintains a full service delivery schedule for technicians and assigns jobs to employees in the Service Department according to their skills and knowledge
  • Reviews RO’s for completeness and accuracy prior to customer billing
  • Maintain minimal WIP (work in process) in the EQUIP business system
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Takes a proactive approach to recruiting, staffing and employee development activities for employees reporting to this position
  • Maintains a quality, clean, and well organized Service Department. Ensuring a safe, clean and properly equipped (Tools, Equipment, Vehicles) Service department

Experience, Education, Skills and Knowledge

  • Diesel technician background preferred 
  • Management or leadership experience preferred
  • Background in the ag equipment dealer operations, and or trucking/automotive industry operations
  • Must be an out of the box creative thinker with excellent customer service skills
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations 
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Must have a clean MVR, and the ability to drive company owned vehicles
  • This position is categorized as safety sensitive and is subject to the company drug testing policy


  • $45,000-$70,000, depending on years of service manager experience
  • Benefits: medical, dental, vision, 401k, life, short- and long-term disability, PTO, company provided uniforms, and more

True North Equipment is an Equal Opportunity Employer

Click Here To Apply!

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