Career Detail

Location: Northwood, ND
Type of Employment: Full-Time

Click Here to Apply Online

Manages service department operations and all service staff within the dealership to maximize return on investment, by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Maximizes the use of the True North Service Delivery system for both internal and external customers
  • Develops, communicates, and engages in effective True North Equipment and Service Department processes to ensure internal and external customer satisfaction
  • Focus on growth and profitable Service Department labor sales by building value in the marketplace
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes a Service Department marketing plan to ensure achievement of departmental goals
  • Supports True North Product Optimization initiatives
  • Maintains a full service delivery schedule for technicians and assigns jobs to employees in the Service Department according to their skills and knowledge
  • Reviews RO’s for completeness and accuracy prior to customer billing
  • Maintain minimal WIP (work in process) in the EQUIP business system
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Takes a proactive approach to recruiting, staffing and employee development activities for employees reporting to this position
  • Maintains a quality, clean, and well organized Service Department. Ensuring a safe, clean and properly equipped (Tools, Equipment, Vehicles) Service department

Experience, Education, Skills and Knowledge:

  • Diesel technician background required
  • Background in the ag equipment, trucking and/or automotive service industry
  • Must be an out of the box creative thinker with excellent customer service skills
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations 
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Must have a clean MVR, and the ability to drive company owned vehicles

Compensation:

  • $45,000-$70,000, depending on experience
  • Benefits: medical, dental, vision, 401k, life, short and long term disability, PTO, company provided uniforms, and more.

True North Equipment is an Equal Opportunity Employer

Click Here To Apply Online